Refund and Cancellation Policy

Last Updated: [Insert Date]

At Eastwick Journeys, we strive to provide exceptional travel experiences. We understand that travel plans may change, and this Refund and Cancellation Policy outlines the terms applicable to cancellations, modifications, and refunds for bookings made through EastwickJourneys.com.

1. Booking Confirmation

A booking is considered confirmed only after:

  • Receipt of the required advance payment or full payment, as applicable.

  • Issuance of a booking confirmation by Eastwick Journeys.

Customers are responsible for reviewing all booking details upon confirmation and informing us immediately of any discrepancies.

2. Cancellation by the Customer

All cancellation requests must be submitted in writing via email or through our official customer support channels.

The following cancellation charges may apply:

Domestic Tour Packages

  • More than 30 days before departure: 10% of the total package cost.

  • 15–30 days before departure: 25% of the total package cost.

  • 7–14 days before departure: 50% of the total package cost.

  • Less than 7 days before departure: 100% of the total package cost.

International Tour Packages

  • More than 45 days before departure: 15% of the total package cost.

  • 30–45 days before departure: 30% of the total package cost.

  • 15–29 days before departure: 60% of the total package cost.

  • Less than 15 days before departure: 100% of the total package cost.

Certain packages may have separate cancellation terms, which will be communicated at the time of booking.

3. Non-Refundable Services

The following charges are generally non-refundable:

  • Visa fees

  • Travel insurance premiums

  • Flight tickets marked as non-refundable by airlines

  • Hotel bookings with non-refundable rates

  • Processing and service charges

  • Government taxes and fees

  • Any third-party supplier charges that are non-refundable

4. Refund Eligibility

Refunds, where applicable, will be processed after deducting:

  • Applicable cancellation charges

  • Supplier cancellation fees

  • Banking and payment gateway charges

  • Any non-recoverable expenses already incurred

Refund eligibility depends on the cancellation policies of airlines, hotels, transport providers, and other travel partners.

5. Refund Processing Time

Approved refunds will generally be processed within 7–14 business days from the date of cancellation approval.

Actual credit timelines may vary depending on the customer’s bank, card issuer, or payment provider.

Refunds will be issued through the original payment method whenever possible.

6. Amendments and Rescheduling

Requests for changes to travel dates, passenger names, destinations, or other booking details are subject to:

  • Availability

  • Supplier approval

  • Additional charges, if applicable

Eastwick Journeys cannot guarantee that all requested modifications can be accommodated.

7. Cancellation by Eastwick Journeys

In rare circumstances, Eastwick Journeys may cancel a tour due to:

  • Natural disasters

  • Weather conditions

  • Political unrest

  • Government restrictions

  • Insufficient participation

  • Force majeure events beyond our control

Where possible, customers will be offered:

  • An alternative travel arrangement,

  • A travel credit for future bookings, or

  • A refund of recoverable amounts received by Eastwick Journeys.

Eastwick Journeys shall not be liable for indirect expenses incurred by customers, including airfare booked separately, visa expenses, insurance costs, or other personal travel arrangements.

8. No-Show Policy

Failure to arrive at the designated departure point, hotel, airport, or tour location without prior notice will be considered a “No Show.”

No refunds will be provided for no-show cases.

9. Force Majeure

Eastwick Journeys shall not be held responsible for cancellations, delays, interruptions, or modifications caused by circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Floods

  • Earthquakes

  • Pandemics

  • Government restrictions

  • Civil unrest

  • Strikes

  • Transportation disruptions

Refunds in such situations will be subject to recoveries received from suppliers and partners.

10. Travel Insurance Recommendation

We strongly recommend that all travelers purchase comprehensive travel insurance covering:

  • Trip cancellation

  • Medical emergencies

  • Personal accidents

  • Lost baggage

  • Travel delays

Travel insurance may help recover losses that are not refundable under this policy.

11. Contact Us

For cancellation requests, refund inquiries, or booking modifications, please contact:

Eastwick Journeys

Website: https://www.eastwickjourneys.com

Email: [Insert Contact Email]

Phone: [Insert Contact Number]

Address: [Insert Business Address]

By making a booking with Eastwick Journeys, you acknowledge that you have read, understood, and agreed to this Refund and Cancellation Policy.

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